FYI + FAQ
LATEST UPDATE (Oct 19th, 2024):
All bandanas (without customizations) in stock are currently ready to ship within 1-2 weeks.
As a micro maker business with a fragile/volatile supply chain, we will do our best to communicate if there are any changes and delays.
Please note: All our packages are sent with tracking, but please understand that once a package leaves our studio and enters the postal system (particularly out of the US), tracking is dependent on your local postal service, and we are not responsible for lost, stolen, or damaged packages.
To qualify for no additional shipping charges when combining orders, you MUST have an existing unshipped order placed within 2 weeks of your previous order.
Please note that each time you combine orders, you will reset the production timeline and must wait for the most recent order to finish production to be shipped together.
If you do not qualify, you will unfortunately delay the production and shipping process as your order will not ship.
If you wish to combine your orders and receive a refund for excess shipping (or qualify for our free shipping minimums), please contact us here with the preferred refund method (via Mutt Cloth e-gift card or original payment).
EDITIONS/RESTOCKS
With Mutt Cloth, your pet is not only wearing something beautiful and handmade, they're also continuing a story. We pride in curating fabrics from all over the world - many from direction relationships with artisans and collectors, as well as our own travels visiting local markets, vintage stores, and fashion districts. Because of our unique sources, most of our bandanas are only available in small batches!
| LIMITED EDITION | One-time release, restock very unlikely |
| OPEN EDITION | Continuously restocked until closed |
| CLOSED EDITION | Most likely will no longer be restocked |
CARE INFO
All fabrics are pre-washed to take care of any storage dust (especially the vintage pieces) and any initial shrinkage, but beasts are beasts, after all! They like to roll in mud (or dead things and poop if you're like shop dog), tear through thorn bushes, and wrestle each other.
All our cotton and linen fabrics are machine-washable on low/delicate settings, but for best results, we recommend washing all bandanas by hand in cold/cool water and air drying flat. Synthetics, such as polyester and rayon should only be washed in cold water. For proper cleaning, we recommend dry-cleaning wool.
Please note the material on individual listing before ironing, especially with synthetics. In most bandanas, ironing at low-to-mid temperatures is safe for both the fabric and the trim.
RETURNS and EXCHANGES
We strongly stand by our craftsmanship and materials, but due to variations in monitors, fabric, and photography, as well as the handmade nature of our bandanas, the one you receive may be slightly different than pictured. Some fabrics, especially vintage ones, may come with slight defects from manufacturing, hand-dying, or from natural wear in storage. We accept clean, unused returns and exchanges within 14 days of receipt (return shipping is the customer’s responsibility unless it was our mistake). All official sale items are final sale, as are custom and made-to-order bandanas, including all bandanas with snaps.
Rescue dogs wearing a bandana have a better chance at adoption! We donate bandanas quarterly to local rescues and groups to help their dogs find homes, and to be included in their adoption packages.
DISCLAIMER
Mutt Cloth is not responsible for damage or injuries due to negligence or misuse of our bandanas. Please consider your activities and environment, and don’t leave bandanas on unsupervised pets, or allow them to chew bandanas or logo tags.
GIFTS, CUSTOM ORDERS, WHOLESALE, and OTHER INQUIRIES
Please contact us here, or message us through social media! We would love to hear from you.