FYI + FAQ

CURRENT SHOP STATUS:
Orders placed between May 10 and May 19 (#MC2614 to #MC2648) will resume shipping on May 20, in approximate chronological order. Most (without additional pre-orders) will be fulfilled by the end of May. Please contact us if you have any questions or would like a specific order update! Thank you for your patience.
ABOUT "US"
While the words "we" and "us" and "our" are used throughout this shop, "we" are mainly a team of one human, the curator/maker, named Angie, and a shop dog named Jasper. Sometimes, we get a helping hand with packing from a family member, and share some of the sewing load with a family friend, but most of all, we are also lucky to have the support of an amazing crew of talented and wonderful people (and their pets of course) who help us make decisions, take photos, spread the word, and ultimately, inspire what is Mutt Cloth. 
OUR BANDANAS

All Mutt Cloth bandanas are made in the classic square to allow for the most flexibility in sizing and style of wear, and are trimmed to add durability and design. Each bandana gets the full "Mutt Cloth treatment" - washed, ironed, cut, trimmed, and tagged with our signature cork logo label, all by hand. Snaps can be added as an option, for extra security/fit. 

TIMELINE
We make and ship out most orders within 1-2 weeks, but please see each listing for specific wait-times with pre-ordered, backordered, or made-to-order bandanas.

Due to unforeseeable circumstances, including supply line disruptions or sudden volume of orders, occasionally orders may take an additional week or two, in which case we will contact you and offer an update. If bandanas are not shipped by the 31st day after an order is placed, we will automatically offer a full refund.

If your order is in a rush, please contact us - we don't charge a rush order fee, but requests are honored on a case-by-case basis!

SHIPPING
We are happy to offer FREE SHIPPING for US orders over $40, Canadian orders over $70, and World orders over $100 (US). For all other orders, we offer a reduced flatrate First Class shipping in the US for only $4, Canada for $8, and to the rest of the world for $12. 

Shipping speeds and arrival times vary, but options are provided at checkout. Insurance, as well as duties and taxes, are the customer’s sole responsibility - we highly recommend purchasing Priority shipping, which includes insurance. All our packages are sent with tracking, but please note that once a package leaves our studio and enters the postal system (particularly out of the US), it is unfortunately out of our control, and we can only claim insurance if purchased.

EDITIONS
With Mutt Cloth, your dog is not only wearing something beautiful and handmade, they're also continuing a story. We pride in curating fabrics from all over the world - many from direction relationships with artisans and collectors, as well as our own travels visiting local markets, vintage stores, and fashion districts. Because of our unique sources, most of our bandanas are only available in small batches!

LIMITED EDITION One-time release, restock very unlikely
1ST/2ND/3RD EDITIONS ~10-25 each batch, some chance of restock
OPEN EDITIONS Continuously restocked until closed 


CARE INFO
Dogs are dogs, after all! They like to roll in mud, tear through thorn bushes, and wrestle each other. All fabrics are pre-washed to take care of any storage dust (especially the vintage pieces) and any initial shrinkage. Many of our fabrics are machine-washable on delicate, but for best results, we recommend washing bandanas by hand in cold water and air drying.

RETURNS and EXCHANGES
We strongly stand by our craftsmanship and materials, but due to variations in monitors, fabric, and photography, as well as the handmade nature of our bandanas, the one you receive may be slightly different than pictured. Some fabrics, especially vintage ones, may come with slight defects from manufacturing, hand-dying, or from natural wear in storage. We accept clean, unused returns and exchanges within 14 days of receipt (return shipping is the customer’s responsibility unless it was our mistake). All official sale items are final sale, as are custom and made-to-order bandanas, including all bandanas with snaps. 

CAUSES and GIVING BACK
Aside from our wool bandanas, Mutt Cloth is 100% vegan-friendly (our tags are cork, not leather!), and in order to play our part in reducing waste, our boxes and mailers are 100% recycled, and both are reusable and fully recyclable!

Rescue dogs wearing a bandana have a better chance at adoption! We donate bandanas quarterly to local rescues and groups to help their dogs find homes, and to be included in their adoption packages. In the future, we plan to combine specific releases with various charities  - stay tuned!

DISCLAIMER
Mutt Cloth is not responsible for damage or injuries due to negligence or misuse of our bandanas. Please don’t leave bandanas on unsupervised pets, or allow them to chew bandanas or logo tags, and please consider your activities and environment!

GIFTS, CUSTOM ORDERS, WHOLESALE, and OTHER INQUIRIES
Please contact us here, or message us through social media! We would love to hear from you.