FYI + FAQ

LATEST UPDATE (May 14th, 2024):

All bandanas (other than those with customizations or are pre-orders/backorders/made to order) are typically ready to ship around TWO to THREE WEEKS.

Those with customizations or are made to order may take FOUR TO SIX WEEKS.

Anticipated pre-order and backorder schedules and updates are provided on individual product listings.

As a micro maker business with a fragile/volatile supply chain, please do allow up to an additional week or so for any potential unexpected delays and we will do our best to communicate if this is the case!

Please note: All our packages are sent with tracking, but please understand that once a package leaves our studio and enters the postal system (particularly out of the US), tracking is dependent on your local postal service, and we are not responsible for lost, stolen, or damaged packages.

OUR BANDANAS
All Mutt Cloth bandanas are made in a classic square to allow for the most flexibility in sizing and style of wear, and are trimmed to add durability and design. Each bandana gets the full "Mutt Cloth treatment" - washed, ironed, cut, trimmed, and tagged with our signature cork logo label, all by hand. Snaps can be added as an option, for extra security or fit for those between sizes.
 
SHIPPING
We are happy to offer FREE GROUND ADVANTAGE (formerly First Class) SHIPPING for US orders over $50, and FREE FIRST CLASS SHIPPING on Canadian orders over $150 (USD) and all other Int'l orders over $200 (USD)!
For all other orders, the flat rate for Ground Advantage is $5 for US, $15 for Canada, and $20 for the rest of the world. Ground Advantage has limited insurance up to $100, but other options are available at check out.
COMBINING ORDERS
We know it can be a pain to be overcharged for excess shipping, and/or lose time or an exchange rate on shipping refunds!

To qualify for no additional shipping charges when combining orders, you MUST have an existing unshipped order placed within 2 weeks of your previous order.

Please note that each time you combine orders, you will reset the production timeline and must wait for the most recent order to finish production to be shipped together.

If you do not qualify, you will unfortunately delay the production and shipping process as your order will not ship.

If you wish to combine your orders and receive a refund for excess shipping (or qualify for our free shipping minimums), please contact us here with the preferred refund method (via Mutt Cloth e-gift card or original payment).

EDITIONS/RESTOCKS

With Mutt Cloth, your pet is not only wearing something beautiful and handmade, they're also continuing a story. We pride in curating fabrics from all over the world - many from direction relationships with artisans and collectors, as well as our own travels visiting local markets, vintage stores, and fashion districts. Because of our unique sources, most of our bandanas are only available in small batches!

LIMITED EDITION One-time release, restock very unlikely
OPEN EDITION Continuously restocked until closed
CLOSED EDITION Most likely will no longer be restocked


CARE INFO

All fabrics are pre-washed to take care of any storage dust (especially the vintage pieces) and any initial shrinkage, but beasts are beasts, after all! They like to roll in mud (or dead things and poop if you're like shop dog), tear through thorn bushes, and wrestle each other.

All our cotton and linen fabrics are machine-washable on low/delicate settings, but for best results, we recommend washing all bandanas by hand in cold/cool water and air drying flat. Synthetics, such as polyester and rayon should only be washed in cold water. For proper cleaning, we recommend dry-cleaning wool.

Please note the material on individual listing before ironing, especially with synthetics. In most bandanas, ironing at low-to-mid temperatures is safe for both the fabric and the trim.

RETURNS and EXCHANGES

We strongly stand by our craftsmanship and materials, but due to variations in monitors, fabric, and photography, as well as the handmade nature of our bandanas, the one you receive may be slightly different than pictured. Some fabrics, especially vintage ones, may come with slight defects from manufacturing, hand-dying, or from natural wear in storage. We accept clean, unused returns and exchanges within 14 days of receipt (return shipping is the customer’s responsibility unless it was our mistake). All official sale items are final sale, as are custom and made-to-order bandanas, including all bandanas with snaps. 

ABOUT "US"
While the words "we" and "us" and "our" are used throughout this shop, "we" ultimately represents three immigrant women of color who meticulously craft each bandana, as well as an amazing behind the scenes group of talented and wonderful people (and their pets of course) who help us make decisions, take photos, spread the word, and ultimately, inspire what is Mutt Cloth.
CAUSES and GIVING BACK
Aside from our wool bandanas, Mutt Cloth is 100% vegan-friendly (our tags are cork, not leather!), and in order to play our part in reducing waste, our packaging is made intentionally minimal -100% recycled, printed/stamped with biodegradable algae ink, and shipped carbon neutrally.

Rescue dogs wearing a bandana have a better chance at adoption! We donate bandanas quarterly to local rescues and groups to help their dogs find homes, and to be included in their adoption packages.

DISCLAIMER

Mutt Cloth is not responsible for damage or injuries due to negligence or misuse of our bandanas. Please consider your activities and environment, and don’t leave bandanas on unsupervised pets, or allow them to chew bandanas or logo tags.

GIFTS, CUSTOM ORDERS, WHOLESALE, and OTHER INQUIRIES

Please contact us here, or message us through social media! We would love to hear from you.